01
Every incident, one case
Each incident becomes a case with its own ID and status.
During the incident, and after
Ops incident support
During an incident the right procedure usually exists, in a handbook or a policy library, but nobody has time to search for it while the incident is live.
Named by what it does, not who it was for. The screens below are illustrations we drew — never customer software.
Our solution
An assistant that reads the incident conversation as it happens, answers from the procedure library with the source cited, and keeps a shared action list that timestamps what’s done.
How it works
3 steps, start to finish.
02
Ask, and see the source
A plain-language question gets an answer from the procedure library, with the page cited.
03
One shared action list
The assistant proposes actions from the conversation and says why; a person confirms them, and the time is recorded.
Contact
Does this look like your problem?
Email what you are trying to fix. We will say whether a product covers it, whether it needs a build, or whether we should step aside.